- Home
- Terms & Conditions
Terms & Conditions
Choose whether you use Waayzy as a customer or as a service partner.
INTRODUCTION AND LEGAL BINDING EFFECT
These Terms and Conditions constitute a legally binding agreement between WAAYZY and every customer, client, individual, or entity using the Platform to connect with independent Service Partners (“Service Seeker”). By accessing, registering, browsing, booking services, communicating with users, or otherwise using the Platform, the Service Seeker acknowledges that they have read, understood, and agreed to be legally bound by these Terms in their entirety.
These Terms govern all liabilities, responsibilities, obligations, operational conditions, limitations, disclaimers, and legal rights associated with use of the Platform. Continued use of the Platform constitutes unconditional acceptance of all policies, amendments, and legal notices issued by WAAYZY from time to time.
NATURE OF PLATFORM AND INTERMEDIARY STATUS
WAAYZY operates solely as a technology intermediary platform connecting independent Service Seekers with independent Service Partners. WAAYZY does not directly provide services, employ Service Partners, supervise services, or guarantee outcomes. WAAYZY operates solely as a technology intermediary platform connecting independent Service Seekers with independent Service Partners. WAAYZY does not directly provide services, employ Service Partners, supervise services, or guarantee outcomes. All Service Partners operate independently and are solely responsible for their conduct, services, pricing, negotiations, and operational methods. WAAYZY does not monitor or control service execution, quality, timing, or behaviour. Accordingly, WAAYZY shall not be liable for theft, fraud, cheating, robbery, assault, harassment, negligence, criminal activity, or any unlawful conduct committed by Service Partners or users. All interactions between users are independent and voluntary.
USER ELIGIBILITY AND REPRESENTATIONS
By using the Platform, the Service Seeker represents and warrants that they are legally competent to enter into binding agreements under Indian law and that all information submitted by them is true, accurate, and complete.
The Service Seeker further agrees not to engage in any unlawful, abusive, fraudulent, threatening, or harmful activity while using the Platform and shall comply with all applicable laws of India.
SERVICE PARTNER STATUS AND PLATFORM DISCLAIMER
The Service Seeker expressly acknowledges that all Service Partners available on WAAYZY are independent contractors and not employees, representatives, agents, or staff members of WAAYZY.
WAAYZY does not guarantee qualifications, conduct, service quality, background, safety, reliability, punctuality, or outcomes relating to any Service Partner. All decisions to engage any Service Partner are made solely at the discretion and risk of the Service Seeker.
BOOKINGS, SERVICES AND TRANSACTIONS
All bookings, negotiations, agreements, and communications are conducted directly between Service Seekers and Service Partners. WAAYZY merely facilitates the digital connection and shall not be considered a party to any service agreement or transaction.
WAAYZY shall not be liable for service deficiencies, delays, misconduct, negligence, cancellation, dissatisfaction, incomplete work, or disputes arising between users.
PAYMENTS, LOANS, CREDIT AND INTEREST DISCLAIMER
WAAYZY does not provide financial services, payment guarantees, loans, recovery services, or escrow facilities unless expressly stated. All payments, advances, financial negotiations, credit arrangements, refunds, or interest-related dealings remain solely between users. WAAYZY shall not be liable for financial fraud, non-payment, delayed payment, recovery disputes, loan defaults, or any monetary losses suffered by Service Seekers.
NO REFUND, RETURN OR COMPENSATION
WAAYZY does not provide refunds, compensation, financial adjustments, or reimbursement for services rendered through the Platform. Any dissatisfaction, service complaint, or dispute must be resolved directly between the Service Seeker and the Service Partner.
WAAYZY shall not bear responsibility for any refund claims, compensation demands, financial settlements, or recovery obligations.
SAFETY DISCLAIMER AND RISK ASSUMPTION
The Service Seeker acknowledges that WAAYZY does not guarantee the conduct, safety, behaviour, or reliability of any user. All interactions, meetings, communications, and service engagements are undertaken entirely at the Service Seeker’s own risk.
WAAYZY shall not be liable for theft, robbery, fraud, assault, harassment, injury, death, misconduct, or criminal activity arising from user interactions.
ACCIDENT, INJURY, DISABILITY AND INSURANCE DISCLAIMER
WAAYZY does not provide accident insurance, health insurance, property protection, disability coverage, or compensation schemes for Service Seekers.
In the event of injury, damage, illness, disability, hospitalization, or death occurring during or after service engagements, WAAYZY shall have absolutely no liability or compensation obligation.
LOSS OF PROPERTY OR DAMAGE DISCLAIMER
WAAYZY shall not be liable for theft, loss, damage, destruction, or misuse of property, equipment, valuables, hardware, furniture, tools, or assets belonging to the Service Seeker.
All property-related risks arising from user interactions or services shall remain solely between the concerned users.
PERSONAL SAFETY AND NIGHT DUTY DISCLAIMER
WAAYZY does not provide security monitoring, police verification guarantees, physical protection, or emergency response services. Service Seekers are strongly advised to independently verify users and exercise precautionary measures while engaging services, especially during late hours or in isolated locations. WAAYZY shall not be liable for harassment, intimidation, assault, criminal acts, misconduct, or safety incidents occurring during or after service engagements.
INTRODUCTION AND LEGAL BINDING EFFECT
These Terms and Conditions constitute a legally binding agreement between WAAYZY and every individual, freelancer, technician, contractor, agency, worker, or professional registering or operating on the Platform as a “Service Partner.” By accessing, registering, creating a profile, accepting bookings, communicating with users, or otherwise using the Platform, the Service Partner expressly acknowledges that they have read, understood, and voluntarily agreed to be legally bound by these Terms in their entirety. These Terms govern all rights, responsibilities, liabilities, obligations, limitations, disclaimers, and operational conditions associated with the use of the Platform and shall be enforceable in accordance with the laws of India.
The continued use of the Platform shall constitute unconditional acceptance of all policies, operational procedures, legal notices, and amendments issued by WAAYZY from time to time. If the Service Partner does not agree with any provision of these Terms, they must immediately discontinue use of the Platform.
NATURE OF PLATFORM AND INTERMEDIARY STATUS
WAAYZY operates strictly as a technology-based intermediary platform whose sole function is to facilitate digital connections between independent Service Partners and Service Seekers. WAAYZY does not directly provide any services, does not supervise services, and does not exercise operational control over any Service Partner. The Service Partner expressly acknowledges that WAAYZY is not an employer, staffing company, contractor, labour supplier, principal, franchise operator, or business partner of any Service Partner. All Service Partners operate independently at their own discretion, pricing, methods, schedules, tools, and responsibility. WAAYZY does not participate in negotiations, does not monitor service execution, and does not guarantee service quality, reliability, behaviour, safety, or outcomes. Any interaction or transaction between users is voluntary and independent. Accordingly, WAAYZY shall not be liable for negligence, misconduct, fraud, theft, cheating, robbery, assault, criminal breach of trust, harassment, or any unlawful activity committed by any user under the Indian Penal Code, 1860 or any other applicable law.
USER ELIGIBILITY AND REPRESENTATIONS
By registering as a Service Partner, you represent and warrant that you are at least eighteen (18) years of age, legally competent to enter into binding agreements under Indian law, and authorized to provide the services listed by you on the Platform. You further represent that all information submitted by you, including identification documents, contact details, qualifications, certifications, or service-related information, is accurate, complete, genuine, and not misleading.
The Service Partner agrees that they shall use the Platform strictly in compliance with applicable laws and shall not engage in any fraudulent, misleading, unlawful, harmful, abusive, or criminal activity through or in connection with the Platform.
SERVICE PARTNER STATUS AND LABOUR LAW DISCLAIMER
The Service Partner expressly acknowledges and agrees that they are operating as an independent contractor and self-employed individual. Under no circumstances shall the Service Partner be considered an employee, worker, payroll staff, representative, or agent of WAAYZY. No employer-employee relationship shall exist between WAAYZY and any Service Partner under any labour law, industrial law, employment statute, or social welfare legislation in India.
WAAYZY shall not be liable for wages, minimum wages, overtime, provident fund, gratuity, ESI, insurance, bonuses, leave benefits, termination compensation, workplace safety obligations, or any employment-related claims. The Service Partner shall independently bear all liabilities, taxes, operational risks, legal obligations, and responsibilities associated with their services.
BOOKINGS, SERVICES AND TRANSACTIONS
All bookings, negotiations, quotations, pricing discussions, and service agreements are conducted directly between Service Partners and Service Seekers without operational involvement from WAAYZY. The Platform merely provides a digital environment for users to connect and communicate.
WAAYZY does not guarantee the completion, quality, reliability, legality, safety, timing, or outcome of any service. The Service Partner independently decides whether to accept or reject service requests and shall bear sole responsibility for the execution and consequences of such services.
PAYMENTS, LOANS, CREDIT AND INTEREST DISCLAIMER
WAAYZY does not operate as a financial institution, lender, payment guarantor, escrow agent, or recovery service. Any financial arrangement, including payments, advances, loans, interest-based dealings, deferred payments, or credit arrangements between users, shall remain strictly between the concerned parties. WAAYZY shall not be liable for non-payment, delayed payment, defaults, fraud, interest disputes, loan recovery, chargebacks, cancellations, or financial losses suffered by any Service Partner. The Service Partner acknowledges that all monetary dealings are undertaken entirely at their own risk and discretion.
NO REFUND, RETURN OR COMPENSATION
WAAYZY does not provide refunds, cancellations, compensation, or financial recovery for services rendered through the Platform. Any dissatisfaction, complaint, or dispute regarding services must be resolved directly between the Service Partner and the Service Seeker.
WAAYZY shall not be liable for refund claims, compensation demands, financial adjustments, damages, or settlement obligations arising out of user interactions or services.
SAFETY DISCLAIMER AND RISK ASSUMPTION
The Service Partner expressly acknowledges that WAAYZY does not guarantee the conduct, safety, reliability, or behaviour of any user. All online and offline interactions, site visits, communications, and service engagements are undertaken entirely at the sole risk of the Service Partner.
WAAYZY shall not be liable for theft, robbery, fraud, cheating, assault, injury, criminal intimidation, harassment, violence, death, or any unlawful activity occurring during or after user interactions. The Service Partner voluntarily assumes all known and unknown risks associated with providing services through the Platform.
ACCIDENT, INJURY, DISABILITY AND INSURANCE DISCLAIMER
WAAYZY does not provide any accident insurance, health insurance, disability protection, worker compensation, medical reimbursement, or death benefit coverage for Service Partners. In the event of any accident, injury, temporary disability, permanent disability, hospitalization, illness, or death occurring during or in connection with services, WAAYZY shall have absolutely no liability.
The Service Partner is solely responsible for obtaining independent insurance coverage and ensuring their own physical safety, medical preparedness, and operational security. No claims for compensation, damages, reimbursement, or support shall lie against WAAYZY.
LOSS OF TOOLS, EQUIPMENT OR PROPERTY
WAAYZY shall not be responsible or liable for any loss, theft, damage, destruction, or misuse of tools, machinery, equipment, vehicles, hardware, instruments, materials, or personal belongings belonging to the Service Partner. All such assets are used entirely at the sole risk and responsibility of the Service Partner.
Any disputes relating to damaged property, stolen equipment, missing tools, or operational losses shall remain strictly between the concerned users.
PERSONAL SAFETY AND NIGHT DUTY DISCLAIMER
WAAYZY does not provide physical protection, security guards, emergency monitoring, escort services, or safety supervision for Service Partners. Service Partners, including female Service Partners, are strongly advised to exercise independent caution and precautionary measures, especially while accepting late-night bookings or services in isolated areas.
WAAYZY shall not be liable for harassment, assault, abuse, stalking, intimidation, misconduct, criminal acts, or safety-related incidents occurring during or after service engagements. The Service Partner acknowledges that they are voluntarily undertaking all interactions and shall bear sole responsibility for personal safety decisions.
Questions about this policy? Email support@waayzy.in or see our grievance redressal page.