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Cancellation policy
We understand that plans change. Our cancellation policy is designed to be fair to both customers and our service professionals, who often turn down other work to accommodate your booking.
Cancellation charges
| When you cancel | Charge |
|---|---|
| More than 2 hours before service | Free |
| 1–2 hours before service | 25% of service cost |
| Less than 1 hour before service | 50% of service cost |
| No-show (provider arrives, no answer) | 100% of service cost |
How to cancel
To cancel a booking, open the Waayzy app, go to My Bookings, select the booking, and tap Cancel. The applicable fee (if any) will be shown before you confirm.Provider cancellations
If a professional cancels your booking, you will receive a full refund and be offered a priority re-booking at a discounted rate. Providers who cancel frequently are removed from our platform.Exceptions
Cancellation fees may be waived in cases of documented medical emergencies, natural disasters, or other force majeure events. Contact our support team with documentation.Need help with a booking? Contact support or email support@waayzy.in.